SENATE SUMMONS NCC, TELECOM OPERATORS OVER POOR NETWORK SERVICES
By: Safiya Abdulrahim Dabban
The Senate has invited the management of the Nigerian Communications Commission (NCC) and telecommunications companies to explain persistent poor network services and unjustified deductions from subscribers’ airtime.
The invitation followed a motion sponsored by Senator Mohammed Monguno, representing Borno North, who raised concerns over repeated complaints by Nigerians about failed calls, sudden disconnections and network interruptions that result in airtime deductions without effective service delivery.
Presenting the motion, Monguno said millions of Nigerians spend heavily on airtime daily but are often forced to make repeated calls because of poor network connections, resulting in additional costs.
He stressed that Nigerians should not be made to pay for services they have not received, describing the situation as a serious violation of consumer rights and financial accountability.
Supporting the motion, Senator Ned Nwoko, representing Delta North, described it as a timely intervention aimed at protecting telecommunications consumers.
Ruling on the motion, Senate President Godswill Akpabio acknowledged that the complaints were genuine, noting that many Nigerians have experienced poor network services across different mobile operators.
Akpabio subsequently directed the Senate Committee on Communications to arrange a meeting with the NCC and telecommunications providers to address the concerns and ensure improved service delivery and better protection for subscribers.