NCC, CBN TEAM UP TO FIX FAILED E-TRANSACTIONS, BOOST SERVICE QUALITY
By: Safiya Abdulrahim Dabban
The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have set up a joint taskforce to tackle failed electronic transactions and improve telecom service quality nationwide.
Announced at the 94th Telecom Consumer Parliament in Lagos, the partnership aims to make telecom and financial services more reliable, transparent, and consumer-focused.
NCC’s Executive Vice Chairman, Dr. Aminu Maida, said the move would ensure Nigerians enjoy efficient and high-quality services. He stressed that resolving failed payments and poor connectivity is now a top priority.
With over 170 million active subscribers, Maida noted that telecom growth must now be matched by better service delivery.
Barr. Rimini Makama, NCC’s Executive Commissioner for Stakeholder Management, called the forum a vital platform for finding lasting solutions to poor service quality.
Consumer advocates, including Prof. Chiso Ndukwe-Okafor, welcomed the partnership, describing it as a long-overdue effort to rebuild public trust.
The NCC warned that operators must improve performance or face sanctions. It also plans new transparency initiatives, such as a public service quality portal, quarterly rankings, and clearer tariff information.
Dr. Maida concluded that telecom growth must now “be defined by quality, not just quantity.”
With this joint effort, Nigerians hope for an end to failed e-transactions and subpar network services.