NEMA PLEDGES TO ENHANCE QUALITY SERVICE TO PROMOTE DISASTER RISK MANAGEMENT 08-10-24
By Sadiq Aminu The National Emergency Management Agency (NEMA), says it will enhance quality service delivery to promote disaster risk management in the country.
The Director-General of the agency, Zubaida Umar, stated this at the 2024 NEMA Customer Service Week, held in Kano.
According to her, the event, is a global initiative that recognizes the essential role of customer service in organizations and service providers.
Represented by NEMA Coordinator Kano Territorial Office, Dr. Nurudeen Abdullahi said the Customer Service Week was relevant to the agency’s operations.
She stressed that, those served by NEMA are often the most vulnerable members of the society who are victims of emergencies and disasters.
“Our customers, whether they are victims of natural disasters, displaced persons, or communities impacted by disasters, rely on us to provide timely, efficient and compassionate assistance,.
The DG commended staff of the agency for their resilience and perseverance in the face of challenges during disasters and emergencies.
“Your ability to remain calm, collected and focused on the needs of those affected is invaluable.
“The empathy, professionalism and dedication you display when dealing with affected individuals and communities speak volumes about NEMA’s core values of service, integrity, and humanity,” Umar said.
Zubaida tasked the personnel to dedicate themselves towards ensuring quality service delivery, adding that, “teamwork remains one of the agency’s strongest assets.
“As we are in an era where technology is changing the landscape of emergency management, let us embrace innovation and continuously improve our systems and processes to better serve the public”.
The DG pointed out that, the complexity of emergency situation requires collaboration across different departments and external partners, and reaffirmed commitment to achieve excellence via innovation and teamwork.
“Together, we will continue to build a stronger and more responsive agency that stands ready to serve the people of this nation in their times of greatest need above and beyond their expectations”.
Africa 247 reports that the event themed: “Above and Beyond” attracted representatives of the Red Cross Society, State Emergency Management Agency (SEMA) and relevant stakeholders.