NCAA SAYS, IT IS IMPLEMENTING A COMPREHENSIVE EMOTIONAL INTELLIGENCE TRAINING PROGRAM FOR IT’S STAFF
11-09-24
By Sadiq Aminu The Nigerian Civil Aviation Authority (NCAA) says, it is implementing a comprehensive emotional intelligence training program for its staff.
This is in an effort to enhance its public relations capabilities and foster a more positive passenger experience.
According to the Acting Director General, NCAA, Captain Chris Najomo, the training is designed to equip key personnel with the necessary skills to effectively manage public interactions and navigate challenging situations with empathy and professionalism.
During an award presentation to Captain Najomo in recognition of his significant contributions to the aviation sector by a consulting firm, the Global Transport policy in Lagos, Captain Najomo highlighted the importance of emotional intelligence in the aviation sector.
According to him, the training series will focus on developing participants’ competencies in areas such as emotional self-awareness, emotional self-regulation, empathetic feedback, and assertive communication.
“Emotional regulation is paramount in the aviation industry, where teamwork and collaboration are essential for ensuring safe and efficient operations”.
The NCAA boss represented by the Lagos Regional Manager, NCAA, Barr. Bukola Teriba noted that by equipping staff with these skills, the NCAA aims to foster a more harmonious work environment and improve its overall reputation.
Managing Director, Global Transport Policy, a leading industry consultancy firm, Dr. Segun Musa commended the NCAA’s commitment to improving its operations and expressed his support for the emotional intelligence training initiative.